Frequently asked questions

Online payment is exclusively by credit card.

For accommodation bookings:
- Less than 30 days before the date of your stay: you pay the total amount of your reservation in one instalment.
- More than 30 days before the date of your stay: you pay a part (deposit or advance of 10 to 30%) and you will have to pay the balance according to the payment conditions of the accommodation provider. You will then receive an e-mail with a payment link.

For activity bookings:
You pay the total amount of your booking in one instalment.

For a basket of more than 400 euros:
Payment in 3 or 4 instalments is available at extra cost.

There are several possible reasons for this:
1 - Your bankcard has reached its expiry date.
2 - A lack of funds in your account or a credit card limit reached in the current month.
3 - A problem with your bank's 3D Secure authentication, the validation time or an out-of-date application could be the cause.

Once these factors have been checked, contact your bank or our customer service department, depending on the reason identified: reservation@villarddelans.com

Payment by e-voucher is not yet available for online bookings.

If you have not taken out cancellation insurance:
Cancellation conditions are described in the General Terms and Conditions of Sale for each service. Each one has its own cancellation policy, which you will find at the basket stage, when you validate the General Terms and Conditions of Sale for the services you have chosen.

If you have taken out Areas Assurances insurance on your basket, you should contact this insurance company, which will guide you through the procedure to follow: Contact Areas Assurances

A partial or total refund may be made depending on:
- the cancellation conditions specified by each service provider in these General Terms and Conditions of Sale
- the conditions for cancellation or interruption of the holiday, depending on the insurance you have taken out.

1 - Using the various booking tools, start by entering the dates of your stay. This will show you the offers available for that period of time.
2 - Fill in the required fields according to the type of service and confirm once the service corresponds to your choices. Your services will be saved in your basket.
3 - Once you are in the basket, you can add one or more other services or finalise your bookings.
4 - Fill in your contact details and your chosen method of payment.
5 - Pay and then check that you have received the confirmation e-mail for each service booked.

A booking notification is also sent to each service provider in your order.

Yes, you can take out insurance to cover your entire basket. This paying option is offered at the basket stage by the supplier Areas Assurances. This is your contact for cancellations and refunds if you have taken out insurance.

Insurance contract

For each service booked, you must first contact the service provider who manages your accommodation or activity. You will find this contact in the booking confirmation e-mail you received.

Secondly, you can contact

You sure do! Our holiday advisors will share their expertise and advice with you by email or telephone. Their knowledge of what's on offer and what's available will help you organise your stay and plan ahead.

If you'd like to find out which service is best for you, our travel consultants can send you a quotation and a payment link once you've made your choice.

1 - Firstly, your service providers. In the booking confirmation emails you have received, you will have the contact details of each service provider you have chosen. You can even contact them in advance of your stay to get insured that your visit is well organised.

2 - The customer service department of the Villard de Lans and Corrençon en Vercors tourist marketplace if you have any further questions about the services you have booked.